Return Policy

To apply for an item return or refund, please follow the steps below:

Step 1: Submit Request

Please submit your request to our Customer Service Team (info@otouchtoys.com) within 3 working days of receipt, or fill out the form below. Your email should include the following details:

Order number

Shipping list

Photos of the outside packaging (If the outside package is broken, this situation is not covered by warranty.)

An explanation of the reason for your return

Photo evidence clearly supporting the damaged/faulty item (please attach to the email): Maximum 3 images, each no larger than 2MB in size. We accept .jpg, .gif, .png file formats.

Step 2: Approval

Once our Customer Service Team has reviewed and approved your request, we may notify you by email to send the item to our Chinese warehouse (Please return it by post) processing facility. Please note that the need to return items will be assessed on a case-by-case basis.

Step 3: Return Item

If you are required to return your item, we must receive your package at our warehouse processing facility within 10 working days from the date we approved your request. We will inspect all returned items and if eligible, we will award a refund or resend you a brand new item.